7/9/10,
The 15 Commandments of IVR
Commandment #7: “Understand The Effects of Proper Punctuation in Concatenation”
Despite the fancy title, this installment of the 15 Commandments of IVR is perhaps the simplest lesson to absorb about the writing of good, logical IVR trees – and one which virtually guarantees that you will get the proper intended pronunciation from [...]
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1/9/10,
In honor of the heroes of small business in the surrounding area, the Chamber of Commerce of Huntsville/Madison County held its annual tribute to the area’s small businesses on Aug. 31, while also honoring non-profit organizations, young professionals and outstanding local businesses.
Digium is proud to announce that Charlie Wilson was the [...]
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24/8/10,
Mark Summer explores this year’s conference theme, “Asterisk: The World is Calling,” by sharing his experiences using the telephony platform to help improve local economies and quality of life around the world
Asterisk is changing the world, not just in the limited confines of business-oriented UC communications, but in real, tangible, and life changing [...]
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23/8/10,
The 15 Commandments of IVR
Commandment #6: “Understand What Constitutes a ‘Prompt’”
This series of “commandments”, guiding you to writing clear, easy-to-understand IVR prompts is venturing into the “fine-tuning” mechanics of constructing prompts – this latest commandment: “Understand What Constitutes a Prompt” is an important aspect to grasp in order to make sure that all your options [...]
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20/8/10,
Guest blogger Mark Essayian from KME Systems, Inc.
Change your mind!
Switchvox resellers already know how powerful the product’s features are, so I thought I would stress how powerful the sales process can be from both the reseller and corporate customer perspectives.
Here’s one of the messages you should understand about Switchvox:
“You can always change your mind.”
A phone [...]
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11/8/10,
We hope that you have been enjoying the IVR Clinic from our guest blogger, Allison Smith. The fifteen-part-series of blogs is designed to assist in the writing of smooth-flowing, efficiently-working IVR systems. As the voice of Asterisk, Allison Smith, has a wealth of experiences recording IVR prompts and has unique insight into the [...]
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9/8/10,
The 15 Commandments of IVR
Commandment #5: “Front-Load Important Information”
I enjoy telling the story of the IVR I recently voiced for a large Cardiology consortium, with offices located across the Southern US. They, unfortunately, were guilty of violating #2 of the “15 Commandments of IVR – Thou Shalt Not Create Fake Mailboxes”, which meant they had [...]
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3/8/10,
As part of our ongoing effort to take over the world with Asterisk, I’ve put together a new “Asterisk Video Resources” page on the Asterisk.org site. It contains about 40 videos. Some are tutorials, others are background material. Some are a bit out of date (dare I say, retro?) but are still worth a look. [...]
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27/7/10,
Congratulations to Leslie Conway, vice president of global marketing, who has been recognized by Everything Channel’s CRN magazine as one of the top Women of the Channel. CRN’s annual list recognizes female executives across vendors’ channel organizations, distributors and solution providers for their accomplishments over the past year and the far-reaching impact they are having [...]
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26/7/10,
Howdy,
Digium is pleased to announce the beta availability of Asterisk 1.8. Asterisk 1.8, the next major release of Asterisk, is a Long-Term Support (LTS) release and will be fully supported for 4 years, with an additional year of security-only fixes. For more information about support timelines for Asterisk releases, see the Asterisk versions [...]
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